Return Policy

At Omvexa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 14 days of receiving your order. To qualify for a return:

Items must be unused, unworn, and in original condition
Products must be returned in their original packaging
Proof of purchase or order confirmation is required

For hygiene and safety reasons, certain items such as eyelashes, removable bra pads, and other personal-use accessories may not be eligible for return once opened or used.

Non-Returnable Items

The following items cannot be returned:

Used or damaged items
Final sale or clearance products
Gift cards
Opened hygiene or personal care products

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details and photos of the issue.